Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Defined Collective ("Company," "we," "us," or "our") governing your access to and use of our website at definedcollective.com and all related services, platforms, and communications.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must discontinue use of our website and services immediately.

2. Services

Defined Collective provides consulting services including but not limited to website and software development, AI agents and automation, marketing operations, content and SEO, paid social advertising, and sales and customer success operations. The specific scope, deliverables, and terms of any engagement will be defined in a separate proposal or statement of work agreed upon by both parties.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice, except where contractual obligations apply.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services. By using our website, you represent and warrant that you meet these eligibility requirements. If you are accessing the website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. User Accounts & System Access

Certain features of our platform, including the admin panel and CRM, require authenticated access. System accounts are provisioned by a team administrator. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other security breach. We reserve the right to suspend or terminate accounts that violate these Terms or compromise system security.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio, video, software, and the compilation thereof, is the property of Defined Collective or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of our content without prior written consent, except as expressly permitted by these Terms. The Defined Collective name, logo, and all related trademarks are our exclusive property.

6. Proposals, Payments & Billing

Proposals shared via our platform outline the scope of work, deliverables, timelines, and pricing for a specific engagement. Accepting a proposal constitutes agreement to the terms outlined therein. Proposals are valid for 30 days from the date of issuance unless otherwise specified.

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees as outlined in the accepted proposal. All fees are non-refundable unless otherwise stated in the proposal or required by applicable law. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

7. Communications Consent

7.1 Email Communications

By providing your email address through our website, event registrations, or other interactions, you consent to receive transactional and service-related emails. Marketing emails require separate opt-in consent and include an unsubscribe mechanism in every message, as required by the CAN-SPAM Act.

7.2 SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages from Defined Collective. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable FCC regulations.

7.3 Voice Communications

You may receive voice calls from us related to consultations, service delivery, and follow-ups. Marketing-related voice calls require your prior express consent. Calls may be monitored or recorded for quality assurance and training purposes. You will be informed of any recording at the start of the call. We honor all federal and state Do Not Call regulations.

8. Events & Registrations

By registering for events hosted by Defined Collective, you agree to provide accurate registration information and comply with any event-specific rules or codes of conduct. We reserve the right to refuse entry or remove attendees who engage in disruptive, harmful, or inappropriate behavior.

Event fees, if applicable, are non-refundable unless the event is canceled by Defined Collective. In the case of cancellation, registrants will receive a full refund. We reserve the right to change event dates, times, locations, speakers, or content without prior notice.

9. Prohibited Uses

You agree not to use our website or services to:

• Violate any applicable federal, state, local, or international law or regulation
• Infringe upon the intellectual property rights of Defined Collective or any third party
• Transmit viruses, malware, or any other harmful code
• Attempt to gain unauthorized access to our systems, accounts, or data
• Engage in data scraping, harvesting, or automated data collection
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the integrity or performance of our website or services
• Use our services for any fraudulent, deceptive, or misleading purpose

10. Disclaimers

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. Blog posts, case studies, and other content are provided for informational purposes only and do not constitute professional advice.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEFINED COLLECTIVE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES.

Our total aggregate liability for all claims arising out of or related to these Terms or our services shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Defined Collective and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to your violation of these Terms, your use of our website or services, or your infringement of any third-party rights.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Defined Collective is principally located, without regard to its conflict of law provisions.

Any disputes arising out of or related to these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). Each party shall bear its own costs unless the arbitrator determines otherwise.

14. Third-Party Links & Services

Our website may contain links to third-party websites and services that are not owned or controlled by Defined Collective. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any such third-party content or services.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website and services after any changes constitutes acceptance of the revised Terms.

17. Contact Us

If you have questions about these Terms and Conditions, please contact us at: